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Reduce customer service workload with Microsoft Dynamics

Tips and guides · 7 September 2026 · 4 min read

Too many cases, too little time? Find the extra work around each case, then choose one useful Microsoft Dynamics Customer Service change to test with your team.

Microsoft Dynamics 365 Customer Service; Digital transformation

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Connecting Microsoft Dynamics Sales and Project Operations

Customer stories · 7 September 2026 · 3 min read

An anonymous customer story about connecting Microsoft Dynamics 365 Sales and Project Operations, from understanding the handover to designing a workable process.

Microsoft Dynamics 365 Sales; Microsoft Dynamics 365 Project Operations; Digital transformation

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Reducing case workload with Microsoft Dynamics Customer Service

Customer stories · 7 September 2026 · 4 min read

An anonymous customer story about simplifying case work with Microsoft Dynamics 365 Customer Service, clearer ownership and omnichannel working.

Microsoft Dynamics 365 Customer Service; Microsoft Dynamics 365 Contact Center; Digital transformation

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Connecting Customer Insights – Journeys and Sales

Customer stories · 7 September 2026 · 3 min read

An anonymous customer story about connecting Customer Insights – Journeys and Microsoft Dynamics 365 Sales, with a first phase built around the team's daily work.

Microsoft Dynamics 365 Customer Insights – Journeys; Microsoft Dynamics 365 Sales; Digital transformation

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